Patient Conversion
The patient who can't reach you books somewhere else.
They're on your website at 9pm, or calling while your only injector is with a guest. The AI Patient Concierge answers anyway — and books the consultation while they're still interested.
AI Patient Concierge
The conversation starts the moment they land.
Your front desk is with a guest. The concierge answers anyway — on the website, on the phone, and over text. It answers what the treatment is, what it costs, and when you’re open, then books the consultation while the interest is still live.
- Answers calls, chat, and text
- Books straight onto your calendar
- Replies to missed calls instantly
- Follows up by SMS and email
- Works after hours and weekends
- Hands off to your team on request
Demonstration
Website chatConsultation booked · confirmation sent
A scripted demonstration, not a real patient. The concierge does not give medical advice and no health information is collected here.
Where it works
Every way a patient tries to reach you.
The phone
AI voice answers when your desk can't, handles the common questions, and schedules the consultation on your calendar.
The missed call
A text goes back to the caller from your number within seconds, and the conversation carries on over SMS.
The website
Website visitors get an answer instead of a contact form, and can book without waiting for anyone.
SMS and email
Follow-up continues automatically until they book or ask to stop — no one has to remember.
The concierge is patient-facing only. It books consultations and answers practical questions — it does not give medical advice, and Fill My Lobby is not a medical provider. The separate AI Executive Assistant that reports to the owner is a different product, and is in development.
Follow-Up and Reactivation
Most revenue is lost in the gap between interest and action.
Not because anyone did anything wrong — because the front desk was busy, and the reply came tomorrow. The system closes that gap on a schedule that never has a bad day.
Seconds
The missed call answers itself
Nobody reached the phone. The caller gets a text from your number before they've dialled anyone else.
Minutes
The new lead hears back
The enquiry from your ad or website gets a real reply while they're still on their phone.
Hours
The conversation continues
SMS and email follow-up carries on until they book or ask to stop — without anyone remembering to do it.
Days
The appointment is confirmed
Reminders go out ahead of the visit, so the chair isn't empty at 5:30 on a Thursday.
Weeks
The visit gets rebooked
After the treatment, follow-up invites the next one and asks for the review.
Months
The cold list wakes up
Past patients and old leads — the list you already paid to build — get a respectful reason to come back.
Book a Demo
Your next patient journey should not depend on chance.
See how Fill My Lobby connects advertising, conversations, appointments, staff performance, and follow-up — on a demo built around your practice.